IMOUKHUEDE UANBAHO

Drove revenue growth by effectively upselling menu items and daily specials, significantly enhancing guest satisfaction and contributing to sales targets.

Optimized order delivery and service efficiency through seamless collaboration with kitchen and bar teams, reducing wait times and improving guest flow.

Delivered personalized guest experiences with in-depth menu knowledge, resulting in high service standards and consistent positive guest feedback.

Mentored and monitored junior staff, supporting training initiatives to ensure compliance with health, safety, and billing standards across operations.

Supervised daily room service operations, ensuring timely and efficient delivery of orders and consistently achieving high guest satisfaction scores.

Managed comprehensive inventory and trained a team of staff, enforcing strict compliance with safety and hygiene regulations to maintain operational excellence.

Resolved guest interactions and issues promptly, enhancing service quality and contributing to positive guest experiences.

Recognized as 'Best Staff of the Month' twice (2022/2023) for outstanding performance, demonstrating consistent excellence in service and leadership.

Supported daily restaurant operations, ensuring smooth service delivery and consistent achievement of high guest satisfaction scores.

Supervised and mentored a team of staff, providing training and performance feedback to uphold high service standards and foster professional growth.

Oversaw comprehensive inventory management, ordering, and stock control, optimizing resource utilization and contributing to operational efficiency.

Assisted in developing and implementing strategies that contributed to achieving revenue and profitability targets.

Ensured strict compliance with health, safety, and hygiene standards, mitigating risks and maintaining a safe dining environment.

Delivered attentive and courteous service to a high volume of guests, ensuring a positive dining experience throughout their visit.

Ensured accurate order taking and timely delivery of food and beverages by effectively coordinating with kitchen and bar teams.

Maintained comprehensive knowledge of menu items, providing informed recommendations that enhanced guest satisfaction and supported upselling efforts.

Managed guest inquiries and resolved minor complaints independently, escalating complex issues to supervisors to maintain high service standards.